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Cancelled Reservations in Streamline (with Roam)

This explains:

  1. What happens step-by-step when a covered reservation is cancelled
  2. How to reconcile the Roam payment using a real example

EXAMPLE RESERVATION


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1. Lifecycle of a Cancelled Reservation

Step 1 — Reservation is booked


Step 2 — Guest makes payment


Step 3 — Reservation is cancelled