How to Change Your Cancellation Policy

Step 1: Navigate to Your Unit

Go to your Unit Page in your property management system.

Step 2: Open Reservation Policies

From the left-hand menu:

• Select Pricing & Policies
• Click Reservation Policies

Step 3: Update by Channel

Each booking channel (Airbnb, Vrbo, Direct, etc.) has its own cancellation policy.

• Click into the specific channel
• Update the policy as needed
• Save changes

Cancellation Reasons (Critical for Coverage)

Roam only covers guest-initiated cancellations.

If the wrong reason is selected, the reservation may become ineligible for coverage.

What to Do