Roam isn’t just guest-facing — it’s an important tool for your owners too. By offering flexible cancellation backed by guaranteed payouts, you’re helping protect their revenue and giving them a clearer path to long-term profitability. You can use the language we’ve drafted below to communicate with your owners.

New Perk: Protect Your Booking Income Against Guest Cancellations

We know last-minute cancellations can be frustrating, especially when a canceled night doesn’t always get rebooked. That’s why we’re excited to offer you a brand new perk — our commitment to protect your booking income against guest cancellations.

Even if we don’t rebook the dates, you still get paid. This lets us offer guests the flexible cancellation options they want without risking your rental income, so you get more bookings and guaranteed payouts, no matter what.

You can view the guest-facing version of the policy here to better understand what types of reservations qualify for a payment even if they don't get rebooked see our update cancellation policies on our website.

Our new flexible cancellation protection rollout is one more sign of our promise to grow and protect your income, and keep your property ahead of the competition.