Roam isn’t just guest-facing — it’s an important tool for your owners too. By offering flexible cancellation backed by guaranteed payouts, you’re helping protect their revenue and giving them a clearer path to long-term profitability. You can use the language we’ve drafted below to communicate with your owners.
Dear [Owner Name],
We’re writing to share an update to our cancellation policy designed to make your listing more competitive without sacrificing income stability.
Guest behavior has changed. Flexible cancellation is now one of the strongest drivers of visibility and bookings across major platforms. Listings that don’t offer flexibility are increasingly filtered out—regardless of quality or price.
At the same time, we know predictable income matters. Flexibility should never mean absorbing unnecessary risk.
Going forward, guests will be able to cancel up to 7 days prior to arrival for a full refund. This aligns your property with the most competitive listings in the market and improves booking performance without relying on discounts or promotions.
To support this change, we’ve implemented built-in booking income protection through a program called Roam.
In practical terms:
This allows us to offer flexibility confidently—without exposing owners to last-minute cancellation risk.