Each month you will get a report of all cancellations that have been invoiced over the life of the account. This report will show you how much is owed or will be owed in claims.

Tag Pair / Tag Description ✅ Valid / Present Meaning ❌ Invalid / Absent Meaning
is-cancelled Confirms that the reservation was actually cancelled (a prerequisite for claim eligibility). Reservation status indicates a valid cancellation (e.g. cancelledDate is not null). Reservation is still active or completed — no claim should exist.
departure-date-has-passed-and-due-date-passed Checks whether both the guest’s departure date and the policy’s payment due date have passed. Ensures the claim window is open and overdue. Both departure and due dates have passed — claim is ready for evaluation or payout. One or both dates are still in the future — claim window not yet open.
is-invoiceable Indicates that the reservation qualifies for billing or was previously included in invoicing logic. Reservation was tagged as invoiceable and thus eligible for claim association. Reservation was not invoiceable (e.g. failed validation or excluded).
cancellation-period-valid / cancellation-period-invalid Evaluates whether the timing of the cancellation falls inside the covered claim period defined by the policy. Cancelled within the covered period (e.g. after full payment or within valid window). Cancelled outside of covered period — no claim coverage applies.
payment-complete / payment-incomplete Determines whether the reservation’s payments meet the completion threshold required for claim approval. All payments have been received or marked complete — claim may proceed. Outstanding balance or incomplete payment — claim cannot be finalized.