Clear and flexible cancellation policies help improve guest confidence and ensure coverage through your Roam policy. This guide outlines best practices for displaying and managing cancellation policies on your direct booking website.
Your website’s cancellation section should include:
Start with a brief, guest-friendly explanation of your policy. For example:
Flexible Cancellation:
Life happens, and we want you to book with confidence knowing we’ve got you covered.
- 100% Refund – Cancel at least 14 days before check-in
- 50% Refund – Cancel at least 7 days before check-in
- No refunds for cancellations within 7 days.
Example of a full policy:
Life gets in the way and we want you to book completely worry free. We offer by far the most flexible cancellation policy in Keystone
âś… Cancel 14 or more days prior to your arrival date = get a FULL refund!
âś… Cancel 7-13 days prior to your arrival date, get a 50% refund.
❌ Cancel less than 7 days prior to your arrival date, no refund.
Third Party Booking Websites
If you booked through a third party website (Airbnb, VRBO, Expedia, etc.), please refer to that website for their cancellation policy and / or your confirmation from the booking channel for current terms and conditions and to submit your cancellation. The cancellation policy above only reflects direct bookings with us and no 3rd party involvement.
We recommend placing your cancellation terms in the following places: