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How to Reconcile Your Invoice

On your monthly invoice Roam will send you two sets of data.

1. All reservations
2. Invoiced reservations

To recreate the invoiced reservations amount you can perform the following steps.

1. First, confirm that the all “reservations sheet” is consistent with what’s in your PMS. In most PM software the report to export is called, “Reservation Analysis”. When exporting the report make sure you set it to be exported based on booked date and to include cancellations.
2. After you’ve exported your reservations, you can compare the ids in your report into the “all reservations” report we’ll be sending you for the month.
3. Once parity is confirmed, you can then use our export, which has more data on it, to start filtering down to get your invoiced reservations.
4. To do this, reference the invoice exclusions here. For example, you’ll need to filter out reservations that were cancelled <48 hours after the initial booking. You may also need to filter out direct bookings if you’re policy doesn’t include those. Refer to your policy for all exclusions.
5. Once you make all the filtrations you can then compare the amount in the column named “rentTotalWithMarkUp” to the amount on your invoice. They should match.
   1. The reason we use “rentTotalWithMarkUp” instead of rent is because that’s the amount the guest actually paid in rent, versus the base rent set in your system.

Still Need Help?

If you have any questions about your invoice, please contact us at **[email protected]** 🚀.