After creating your new cancellation policies that match Roam’s, you will need to apply those to your units. Track makes this process easy with its bulk editor.

Updating OTA cancellation Policies

  1. Navigate to this menu:

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  1. Select the units that you want to update (all active units):
  2. After selecting the units you want to update, navigate to the “Actions” tab which should be on the very top right of your screen.
  3. From here you’ll want to update the cancellation policies for the various channels. Go through the wizard and update the policies as appropriate. If you’re unsure what policy to update, you can refer to our policy document here.

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  1. Next navigate to your Channel Settings, which can be found under Configuration > Distribution Channels.
  2. Click the various OTA channels and change the cancellation policy, here’s what it should look like on VRBO as an example.

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Cancellation Policy On Direct

To setup your cancellation policy on your direct booking website refer to this article: https://support.trackhs.com/hc/en-us/articles/5627560453147-Create-and-Edit-Cancellation-Policies

Cancellation Reasons

To ensure claims are processed accurately, your cancellation reasons in Track must align with the cancellation types Roam supports. According to the policy, Roam generally covers guest-initiated cancellations (see policy or exceptions), which are listed in the table below.

You can manage your cancellation reasons to match the list below in Track by visiting: https://**[yourtrackurl]**.trackhs.com/ngui/configuration/pms/cancellation-reasons