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Cancellation Insurance for Pro Vacation Rental Managers.

Welcome to our Customer Knowledge Base! This comprehensive resource center is here to help you understand our services, navigate our platform, and make the most of your product.

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You can get in touch with us by emailing us here: [email protected] or you can reach us through the website here.

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You can visit our main website here: https://goroam.io/

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Table of Contents

Onboarding Documents

Application: Historical Data

Roam Onboarding Checklist

Connect with Roam

Rental Agreement Language

Quality Assurance(QA) Checks

What Reservations Are Protected

Communication Playbook

Email to Homeowners

Claims

How You Will Be Paid

Track Claims Accounting

Understanding Your Claims

Entering Claims in Streamline

Reference

Funds Flow // Reservation

Funds Flow // Cancellation

Opt-in

Track Setup - Opt-in


Connect with Roam

Connecting Roam <> Guesty

Connecting Roam <> Barefoot

Connecting Roam <> Track

Connecting Roam <> Streamline CSV

Connecting Roam <> Streamline API

Connecting Roam <> Escapia

Connecting Roam <> OwnerRez


Embedding Roam into your Rates

Guesty - Rate Setup

Guesty - Cancellation Policies

Track - Rate Setup

Streamline Rate Setup

Track - Updating Cancellation Policies and Cancellation Reasons

Streamline - Cancellation Policies

Customer Success

What & Why Roam

Tell your team the good news

Tell your owners the good news

Marketing 101

Direct Booking Websites

Measuring performance - Airbnb

Measuring performance - Vrbo

Updating Your Cancellation Policies

Billing

Understanding Your Roam Invoice

Understanding Your Invoice

Recreating Your Invoice In Your PMS

🧾 Questions to Ask Your Accountant about Roam


Disclosure Statement

This is intended as a summary only and does not include all of the policy terms, conditions, limitations, and exclusions. This information may not be used to modify any policy that might be issued. Any information provided to assist in understanding the coverage offering does not modify any insurance policy, nor does it imply that any claim is covered. Actual cost and premium are subject to the unique considerations of each individual. Any coverage afforded by the product described is subject to policy terms, conditions, and exclusions and may not be available in all states. Insurance is placed by STP Insurance Services LLC, a licensed agency and may be underwritten by a nonadmitted, excess/surplus lines carrier that is not licensed in that state.


Confidentiality Statement

This presentation contains proprietary and confidential information intended solely for the recipient. By viewing this material, you agree not to disclose, distribute, or reproduce any part of this presentation without prior written consent from [Your Company Name]. The information herein is shared for evaluation purposes only and should not be used for any other purpose.


Still Need Help?

If you have any questions about your invoice, please contact us at **[email protected]** 🚀.

Connecting Roam <> OwnerRez